Job Description
Role Overview:
Our dynamic and forward-thinking client are seeking a commercially focused Head of Field Service to lead their growing team of Engineers, driving operational excellence in maintenance and repair services. This role is pivotal in enhancing EBITDA performance through strategic implementation of KPIs, SLA management, and customer-centric prioritisation. The successful candidate will also foster strong supplier relationships, ensuring efficient resource utilisation and exceptional customer experience.
This role requires travel to Cardiff 2 days per week.
Operational Excellence
* Develop and implement Key Performance Indicators (KPIs) to measure and enhance service delivery.
* Create and enforce Service Level Agreements (SLAs) to ensure consistent and high quality service.
* Prioritise and allocate resources effectively to meet customer demands and internal objectives.
* Oversee daily service operations, ensuring adherence to industry best practices and regulatory requirements.
* Analyse operational metrics and take action to close performance gaps.
Commercial Focus
1. Drive EBITDA performance by optimising processes, reducing costs, and identifying revenue opportunities.
2. Collaborate with all other departments to align service strategies with broader business...