Solution47 Recruitment are seeking a Customer Service Manager for a client in the heart of Saffron Walden.
The focus of this role is to ensure our client's Customer Service Team is offering a high level of service to customers, clients, and suppliers.
Responsibilities:
1. Oversee all customer contact from sales
2. Complaint resolution
3. Ensure your team provides the very best customer service
4. Manage all interactions with customers and suppliers effectively and efficiently
5. Ensure all team emails, live chats, and calls are handled to a high standard
6. Provide guidance and training
7. Keep up to date with current products and ranges
8. Manage staff rota
Ideal Candidate:
1. Excellent customer service skills
2. Strong verbal and written communication
3. Proven leadership skills and qualities
4. Ability to work under pressure
5. Ability to multi-task
6. Good interpersonal skills
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