Role: Security Officer (Office Building) Shift Pattern: 4 on 4 off Days and Nights Shift time: 07:00- 19:00 / 19:00 -07:00 Pay: £12.00 per hour Location: Cheltenham GL52 Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Duties: Reception meet and greet. Access control and keeping access / egress records. Various gatehouse duties Maintenance of logbooks and registers Notifying appropriate people that a visitor has arrived to see them. Keeping track of the people arriving for appointments and when they leave the building. Answering phone calls and responding appropriately to the callers needs Dealing with visitors and their requests Locking and unlocking the building Receive and pass on mail deliveries. Sending emails to clients Internal and external patrolling Fire alarm testing Writing incident reports, incident commands and communications CCTV monitoring Essential Skills and Experience: Smart, Professional and inspire confidence to our clients Always exhibit outstanding customer service Good communication skills on all levels Strong customer service skills Strong work ethic and proactive mindset to resolve all concerns to expectation Excellent PC Skills (MS Suite) Valid SIA DS licence Must have access to a vehicle City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age