What you will do in your working day
You will be dealing with customers on the phone, face to face, logging callouts, booking in engineers to jobs, ordering parts and assisting with service and repair department.
Additional duties will include:
* Provide excellent customer service via e-mail, telephone and internal messaging systems
* Day to day use of our database system, Microsoft Office- Outlook, Word and Excel
* Reception duties including face to face meet and greet service to customers
* Deal with orders
* Provide customers with advice, guidance and support
* Helping with customer issues, after care and service recovery
* Data organising/reporting
* Analysing customer satisfaction
* Working closely with other departments to ensure everything is managed accurately
The training you will be getting
For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management.
The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard qualification.
What to expect at the end of your apprenticeship
* Upon successful completion of this apprenticeship there is the opportunity of a permanent position with Unite Lifts.
* Also the opportunity to progress to higher level apprenticeships as well as being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.