Stockbroking Customer Service Advisor
Apply locations Leeds Wellington Place
Time Type: Full time
Posted On: Posted Today
End Date: December 17, 2024 (12 hours left to apply)
Job Requisition ID: 122868
Salary Range: £24,539 - £25,830
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
JOB TITLE: Stockbroking Customer Service Advisor
LOCATION: Leeds, Wellington Place
SALARY: £24,539
HOURS: Full-time (35 hours per week)
WORKING PATTERN: Mon – Fri between 8am – 9pm
START DATE: 27/01/2025
The position is a Customer Service Advisor role with Lloyds Banking Group - a mixture of working from home and office based. You'll work in the office for the first few months to complete your training & get your systems up and running, and then working from home will be discussed with your Team Leader. Once fully competent, it will then be a hybrid approach - two days a week in office, 3 days homeworking.
About this opportunity
To commence the development of your career with Halifax Share Dealing Limited (HSDL), offering excellent quality customer service over the phone assisting new and existing customers to complete UK and International dealing orders in line with FCA regulation, HSDL Internal Procedures and Lloyds Banking Group policies. We need someone to provide excellent service, supporting our customers with their needs, including registering new accounts, providing Website navigation, accurately resolving complaints.
At times, we can be busy, and this role will involve working in a fast-paced environment, but we'll provide great training and help you develop your knowledge of our products and processes.
Responsibilities:
* Handle inbound customer calls relating to their accounts and products, keeping it simple and assisting customers with their account enquiries.
* Complete telephony, digital and admin-based tasks to service customer queries.
* Take ownership of customer problems, solving them at first point of contact and raising any issues to leadership.
* Lead your own development, through regular review of performance against business objectives, and take ownership for self-development.
* Contribute to an environment where colleagues want to work, and customers feel valued.
* Deliver first-class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered by HSDL including ISA's, Self-Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands.
* Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures.
* Establish relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information or resolve enquiries and issues.
* Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome.
* Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities.
* When required demonstrate the flexibility to support other business areas.
* Be a true advocate of HSDL & LBG values by promoting and demonstrating them in everything you do.
What you’ll need:
* Strong communication skills, verbal and non-verbal.
* Strong attention to detail.
* IT literate, comfortable with the use of keyboard and being able to use a variety of different systems.
* Active listening skills.
* Experience of working in an execution-only stockbroker environment desirable but not essential.
* An interest in financial services.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
Benefits:
* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 22 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
Company Commitment
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
For over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.
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