Job summary We areseeking an enthusiastic and motivated individual, who shares our core values, to work as a Physiotherapy Administration and Clerical support officer within our Outpatient Physiotherapy service. The role will primarily work in our centralised administration hub at Cardiff Royal Infirmary. They may also provide occasional support to our other Physiotherapy outpatient departments in the University Hospital of Wales and Barry Hospital. The post holder will be part of a friendly and supportive team working in a busy Outpatient service. Good communication and interpersonal skills are essential for this post. Previous experience of working in a clerical role is advantageous and we offer a full induction programme, on the job training, regular appraisal and opportunities for development. Main duties of the job The successful applicants will provide administration and clerical support to the Outpatient Physiotherapy service, these duties include, call handling, working with data entry processes, waiting list management, reception desk roles, as well as contributing to the general running of the departments. We are searching for someone who shares our values that: We care about the people we serve and the people we work with We trust one another We respect each other We take personal responsibility We treat people with kindness We act with integrity Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients. For further details on these aspects of the job role please see job description and person specification. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support. Our mission is " Caring for People, Keeping People Well ",and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future. Date posted 07 April 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum Contract Permanent Working pattern Full-time Reference number 001-AC055-0425 Job locations Cardiff Royal Infirmary (CRI) Glossop Road Cardiff CF24 0SZ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Experience Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Skills Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Special Knowledge Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Personal Qualities Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Person Specification Qualifications Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Experience Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Skills Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Special Knowledge Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Personal Qualities Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cardiff and Vale University Health Board Address Cardiff Royal Infirmary (CRI) Glossop Road Cardiff CF24 0SZ Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)