Job summary
An opportunity has arisen for a part time Administrator to join the Community Mental Health Teams across Dorset. This is a full time post, to be flexible between Monday and Friday but part time hours would be considered.
Applicants must have excellent communication skills, an organised and methodical approach to their duties and enjoy a very driven administrative role. They must also be a team player who can respond quickly and easily to changing priorities and demands. Exceptional organisational and IT skills are essential for this role as well the ability to prioritise tasks and workload. A flexible, co-operative approach will be important, as you will be joining a busy, friendly team, where you will receive regular supervision.
An understanding of the NHS is preferable but not essential, along with experience of working with an electronic patient record system.
If you have proven experience as an administrator, are motivated to deliver high quality standards and services and have an eye for detail who enjoys working as part of a team within a very busy environment we would welcome your application.
Employment in this post requires an Enhanced (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
We welcome informal enquiries, please contact Monika Dhliwayo on 07775035400
Main duties of the job
The successful candidate will be responsible for supporting the team of Physical Health Support Workers working across Primary and Secondary Care. The main duties will include diary coordination, including booking and rescheduling appointments with patients, typing appointment letters and dealing with incoming mail and telephone calls.
To provide administrative and organisational support to physical health support workers including providing typing/word processing together with a high level of communication, telephone skills and a high degree of initiative.
You will operate a range of confidential manual and computerised information record systems; accurately maintain service user files and other local recording systems.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact
Person Specification
Knowledge, skills, training
Essential
1. Minimum 5 GSCE or equivalent
2. NVQ Level 2/3 Business Administration or equivalent
Job specific experience
Essential
3. Experience and competence with using various computer software packages
4. Ability to organise own work schedule
Skills Ability and Knowledge
Essential
5. Ability to learn/use integrated patient information systems
6. Good telephone and interpersonal skills
7. The ability to maintain confidentiality
8. Ability to demonstrate a mature approach with the proven ability to remain calm under difficult circumstances
9. The ability to use own initiative and to work alone with minimum guidance
Desirable
10. Secretarial experience
Language skills
Essential
11. Good command of English language