JOIN OUR FAMILY Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you. THE EXCITING OPPORTUNITY We opened the first 5 Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery. MGallery – Boutique hotels with one-of-a-kind designs (accor.com) A DAY IN THE LIFE OF A FOOD AND BEVERAGE OPERATIONS MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY What you'll be doing As Food & Beverage Operations Manager, you will effectively lead and manage the Food & Beverage front of house department to an optimum level. Working closely with Operational Teams, Executive Chef and General Manager you will be committed to maintaining all targets financial and operational, with the emphasis on operational excellence, forward planning, organization, leading from the front. You will ensure the highest quality of customer service in all areas. You will proactively drive HR, Cost Control, Sustainability and Health & Safety initiatives throughout the department and hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements · A hotel food and beverage background with at least 3 years of managerial experience in a quality establishment. · Passion for interacting with people, with the ability to communicate fluently, direct team members and maximise productivity within our full-service hotel. · An established record of strategic thinking, operational excellence and strong product knowledge. · Excelling in planning, knowledge sharing and being fully communicative with your team and other departments. Other duties include; Ensure service standards and guest satisfaction are at the highest levels through training, mentoring, monitoring, feedback and setting expectations. Orchestrate a timeless memory and ensure our guests are delighted with our service. To be fully aware of all H&S, legal compliance and procedural control requirements Strategically maximise sales and identify upselling opportunities across all Food and Beverage outlets within the hotel. Duty Management To work positively and collaboratively with all departments, brand and Heartists®. WHAT WE OFFER When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture To learn more about our full benefits package, click here to watch our RBH employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careersrbhmanagement.com. Apply now. Let your passion shine. MGallery MGalleryMoments LifeatRBH