Account Manager - Boots Bluewater
Location: Boots Bluewater
Contract: Permanent, 37.5 hours/week, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity.
* Proactively identify, address, and manage employee relations issues.
* Facilitate frequent team and individual communication.
* Share the brand vision and business challenges with the team.
Business developer:
* Build CHANEL’s portfolio of clients.
* Develop business initiatives in line with the brand vision and strategy.
* Manage staff rotas and ensure optimal client experience.
* Communicate retail and collateral stock needs.
* Provide feedback and reporting to the line manager.
Experience creator:
* Create tailor-made, personalised client experiences.
* Consider the omni-channel journey as a whole.
* Facilitate the resolution of client service complaints.
* Ensure the team has tools/training to provide a CHANEL client experience.
* Ensure visual merchandising guidelines are adhered to.
CHANEL Ambassador:
* Share knowledge of the brand and its heritage.
* Implement all training received and be proactive in self-learning.
* Ensure respect of the uniform and grooming guidelines.
SKILL SETS
Leadership and Management skills:
* Strategic thinker and effective communicator.
* Relationship-focused with strong collaborative skills.
* Ability to develop and empower people.
* Performance-minded and decisive.
Soft skills:
* Strong verbal and written communication skills.
* Curiosity and personal agility.
* Self-awareness and stress management.
* Enthusiasm and motivation.
* Integrity and ethics.
Benefits at CHANEL:
* Private Medical Insurance and Online GP App.
* Pension, Life Assurance, and Retail Discounts.
* Employee Assistance Programmes.
* Arts & Culture Ticket Discounts and CHANEL Product Discounts.
* Service Awards Programme.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth.
About Us
Chanel is a world leader in creating luxury products. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and high-end creations. Chanel employs more than 32,000 people worldwide.
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