Job Number HCC20844 Location Hertfordshire Directorate Resources Salary Range £24,404 with the opportunity to progress to £24,790 per annum (pro rata for part-time) Contract Type Permanent Full Time/Part Time Full time/ Part time Closing date 17-Jan-2025
Job Title: Library Assistant
Starting Salary: £24,404 with the opportunity to progress to £24,790 per annum (pro rata for part-time)
Hours: up to 37 hours per week
Location: Hertfordshire
Contract Type: Permanent
Directorate: Resources
About the team
Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. We have a number of Library Assistant roles in libraries across Hertfordshire. One of those roles could be for you!
Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts and prison libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Library Assistants need to be passionate about proactively helping people of all ages and from all backgrounds.
About the role
Library Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities.
* You will be actively promoting and supporting the use of all of our library resources and helping customers to find the information that they need.
* You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library.
* In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, helping people to complete their UK visa applications for the right to stay in this country or assisting people to use our CreatorSpace resources, including 3D printers and virtual reality devices. In our prison library you will be helping prisoners to develop their reading skills and to access education opportunities.
* All of our Library Assistant roles help to make a positive difference to people’s lives.
About you
We look for people who are friendly, confident, and outgoing. Who will be a reliable and flexible team player who is willing to engage with the full range of services, and events that libraries offer.
* Experience in delivering a high standard of Customer Service to members of the public.
* Demonstrable time management skills in organising and prioritising.
* Competent ICT skills, including Microsoft Office, Internet and other computer-based resources.
* Evidence of working collaboratively with a team to achieve aims and objectives.
* Experience of meeting KPIs and other targets set by Team Leads.
* Skill or experience in promoting events and services.
* Evidence of, or experience in, problem solving.
* Ability to support members of the public with queries and use of ICT.
* Knowledge of Library Services.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Why Hertfordshire:Watch our‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.
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