Role Title: Head of Technical Solutions
Department: VPS UK&I - Technical Solutions
Location: Chadderton
Reports to: Ross Heyhoe Commercial Director
Build processes and systems that make selling and delivering integrated security solutions more efficient, maximise revenue potential and deliver results clients expect.
Key Accountabilities & Activities:
Design
* Integrated solutions from the outset
* Consistent approach
* Moving from order-taking to solution selling
* Survey & drawings for all installs
Quality Control
* Installation quality
* Check solution sold is fit for purpose
* Reporting and feedback for Field Operations
* Support & troubleshooting for Field Operations
* Audit and compliance
Maintenance
* Data-led approach
* Support Field Operations to deliver efficient maintenance programme
* Methanol/hydrogen/battery usage
* Recommendations to improve efficiency
* Support FAM management to make changes to deployment of technology
* Churn & product maintenance
Review & Renew
* Change of use or on breach/activation
* Recommendations generated and communicated to Sales team
* Interaction with insight utilising risk to determine improvement to solutions
A successful candidate will demonstrate the following essential personal attributes or experience:
Essential:
* Detailed knowledge of monitored technology products
* Detailed knowledge of integrated security solutions
* Troubleshooting capability – on site and remotely
* Commercial awareness
* Understanding of wider monitored technology market & competitors
Desirable:
* Strong communication skills
* Knowledge of CAD
* Knowledge of internal systems and processes
* Aware of project methodologies
* Aware of change management strategies
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