Office Angels Stirling have an exciting opportunity for an experienced Customer Service Administrator to join our client based in Falkirk. This is a temporary role, initially for a period of 3 months but has the potential to be extended.
The hours of work are: Monday to Thursday - 8.45-5.30 & Friday - 8.45-3.00
Hybrid working - 3 days in the office and 2 days working from home.
The ideal candidate will have previous experience within a reactive role and will be confident handling incoming queries and working to strict deadlines.
What you'll do:
Provide outstanding customer service to customers by telephone and email
Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner
Liaise with contractors and suppliers regarding works and ensure customers are kept up to date
Collating customer information and preparing reports.
Administration duties to support the customer care team
Liaise with various departments to ensure customer queries are dealt with in a timely manner
Sourcing specialist contractors as required
What you'll need:
Proficient in MS Office
Customer oriented attitude
Excellent customer service skills
Good written and verbal communication skills
Self-motivated & able to work on own initiative
This role will suit candidates who are available immediately and who are keen to deliver the highest levels of customer ...