Customer Communication Executive - Marketing
Reading - Hybrid working
Contract role
We are looking for a successful candidate to be part of a busy comms squad, working closely with the CVM team, Marketing Managers, Partnerships and Propositions team to deliver against customer experience ambitions, Three+ download targets, stimulating an active user base and offer redemptions.
This is a hugely exciting role so we're looking for a talent with a passion for brilliant creative customer marketing to come and join the team.
Responsibilities
* Liaise with CVM team, Marketing Managers and Propositions team on individual workstreams to deliver customer comms creative requirements
* Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach
* Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
* Manage the development and delivery of final creative assets
* Liaise with key support departments (brand, legal, props, partner etc) to ensure creative fits appropriate guidelines
Experience
* Experience in Customer Comms or related Marketing comms in B2C organisations
* Experience in driving positive impact on customer behaviour and commercial outcomes.
* Good stakeholder management experience, comfortable influencing peers and senior team
* Experience working in multi-functional teams to deliver joint objectives
* Strong attention to detail and ability to think differently about how to solve comms challenges
* Excellent grammar and language skills with a passion for exceptional copy writing
* Ability to write inspiring and brilliant briefs
Project People is acting as an Employment Business in relation to this vacancy.