Sales Administrator
Halesowen (B62)
Competitive Salary
Full Time Permanent Position
Monday-Friday 09:00-17:00 (Occasional Saturday - Shorter Hours)
Our client are looking for a Sales Administrator to join their team in their busy operation at their Halesowen site. This is a full time role based onsite 5 days per week, plus the occasional Saturday on a rota basis (shorter hours). Their site consists of several warehouse spaces, with spacious offices and free onsite parking.
Accountabilities:
* Execute the order process from the beginning to the end including after-sales support with high attention to detail
* Researches new business development opportunities to acquire new business
* Actively contributes towards upselling and promoting the Company’s full product range
* Resolution of all customer matters or general queries efficiently and effectively and in line with Company timescales and procedures
* Management of escalated and complex complaints from customers through to successful resolution adhering to Company procedures as may be applicable
* Identification and investigation of the real customer matter in order to provide the right solution
* Escalation of all matters when needed to internal experts as may be required for support
* Educates customers in relation to matters in a positive and professional manner
* Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible
* Provides status update reports on a regular basis and initiates escalation process as required
* Monitors and provides solutions for feedback required from e-commerce sites regarding unusual activity & escalates as required
* Communicate effectively and embrace relationships throughout other departments to improve efficiencies
* Adhere to all internal policies and procedures
* Perform needs analysis of existing customers to meet their future needs
* Updating internal systems and inputting vast amounts of data
* Processing of sales orders via the Shipping department
Core Competencies:
* Previous experience working within a similar environment is essential
* Excellent communication and interpersonal skills
* Confident and passionate to provide exceptional customer care
* Excellent organisational and IT skills
* Proficient in customer care techniques
* Able to deal with vast amounts of data and information without being overwhelmed
* Excellent problem solving skills coupled with the ability to interpret customer requirements
* Able to remain calm in difficult and challenging circumstances
* Rational, thoughtful and precise decision making abilities
* Able to interpret and apply procedures
* Responsive to the needs of the customer and the organisations expectations
* Able to expedite issues without sacrificing quality
* Able to work on own initiative as well as embracing the team element
* Possessive of an action orientation and a proactive approach to the completion of tasks and projects
We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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