Order Management Co-ordinator page is loaded
Order Management Co-ordinator
Apply locations Bishops Cleeve, Gloucestershire time type Full time posted on Posted 2 Days Ago job requisition id R4328
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for an Order Management Co-ordinator to join our programmes team responsible for managing relationships with a portfolio of clients. This role will be based at our Bishops Cleeve, Cheltenham site.
Ontic is more than just a business; we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
The Role:
* Loading Civil and Military, New Build and Spares Orders within Ontic’s Enterprise Resource Planning (ERP) and wider business systems, ensuring that information provided by Customers is accurately captured within the respective Purchase Order.
* Validating the accuracy and integrity of Customer provided documentation, including Purchase Order and Customer specific requirements. Work with both Customer Account Managers (CAMs) and Customer Programme Managers (CPMs) to resolve information omissions.
* Administering a variety of Customer Portals to extract and upload requisite information.
* Communicating updates regarding the status of Order Reviews and Purchase Order queries to both CAMs and CPMs.
* Responsible for loading orders to Ontic’s Customer Relationship Management system to facilitate and close Contract Reviews. Providing reports to Customer Account Managers concerning Orders that are held and working towards resolutions of such bottlenecks.
* Working across functions to complete and close out Contract Reviews, escalating delays in the progression of Contract Reviews.
* Supporting the invoicing function within Ontic, reconciling exports against Customer Orders and the issuance of invoices.
* Applying attention to detail and possessing a pragmatic approach towards problem solving.
About you:
At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.
* Self-motivated and able to work within a multi-disciplined team.
* Comfortable using Microsoft applications (Dynamics 365, Excel, Outlook, SharePoint).
* Ability to prioritise and manage a diverse workload.
* Possess strong interpersonal skills and be an expert at building relationships with customers, suppliers, and internal functions.
Benefits
At Ontic, we care about your financial, physical, and mental wellness, so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.
Our benefits package highlights include:
* Up to 29 days paid holiday plus Bank Holidays.
* 10 hours paid volunteering time.
* Annual goal share bonus scheme for all employees.
* 24/7 Employee Assistance Program (EAP).
* Discounts and offers from a range of retailers.
Best place to work
We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:
* Ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on employee feedback.
* 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic.
No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create opportunities, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our values
Our values are intrinsic to everything we do:
* We share a common sense - we’re a global family of specialists with a shared passion for precision.
* We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
* We create the opportunity - we’re change-makers with a clear direction and can-do spirit.
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic, and always seeking ways to improve, you'll enjoy a career with us!
About Us
Ontic is a leading global aerospace OEM trusted by the world’s aerospace leaders. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow.
With capabilities spanning various aerospace sectors, our long-term, established investments with leading aviation OEMs enable them to divest their product lines to us, freeing them to focus on the future.
Whether a customer, partner, member of the community, or each other, our promise remains the same — we embrace the challenge to start where others stop. So, why not join us? Apply today and take off with Ontic.
We are more than the sum of our parts. Why not join Ontic today?
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