Rewards and Benefits on offer; A permanent contract from day one. 35 hour working week. Newcastle based offices. 25 daysholidays bank holidays increasing to 28 after 5 years Pension - Employee 5% and Employer 3% Parking on site Death in service 3 times salary Free Flu Jabs around flu season for those that wish to have them Employee Assistance programme Cycle to work scheme Salary sacrifice Season ticket for the metro A very secure, very well-established employer, with long term career progression. The Company you will be working for; MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours. They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment. The Role you will be doing; Managing workflow of new business, renewals, emails, and inbound telephone calls. Ensuring an outstanding level of customer service is always provided. Adherence to the service level agreements in place. Assisting in handling the broking work as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date. Recognise complaints in line with company procedures About you; Good communication skills both written and oral. Conversant with the relevant legislation and all FCA requirements. Good knowledge of all processes, systems and products handled by the Admin. Willingness to continue to develop any relevant knowledge or skills as required by the business. Ability to work supportively and jointly with colleagues taking the lead when necessary. Positive and determined approach to get the job done. Treat customers fairly and demonstrates the required business culture and approach.