Job Title: TEC Service Team Leader Are you a dynamic leader with a passion for technology-enabled care? Do you have strong supervisory skills and the ability to motivate and inspire a team? If so, we have an exciting opportunity for you to join our team as a TEC Service Team Leader About Us: At NRS Healthcare, we are dedicated to delivering outstanding levels of service to our customers through innovative technology-enabled care solutions. We value excellence, customer satisfaction, and the professional growth of our team members. Job Purpose: As a TEC Service Team Leader, you will supervise a team of Telecare Technicians, ensuring the delivery of exceptional customer service through effective team management and operational oversight. Your role will involve mentoring and coaching team members, handling escalations, conducting performance reviews, and maintaining high standards in line with the Telecare Services Association (TSA) service quality standards. Key Responsibilities: Supervise and support a team of Telecare Technicians, providing cover for the Service Manager when needed. Motivate and inspire the team to deliver excellent customer service. Conduct regular supervision and quality checks in line with TSA service quality standards. Manage team performance, including performance reviews, absence management, and disciplinary issues. Ensure health and safety compliance for all employees on and off-site. Assist in the learning and development of staff. Service and Operations Management: Oversee all operational aspects, including installation, servicing, PPM, repair, collection, and decontamination of Telecare devices. Ensure adherence to company policies and procedures. Manage team workloads to meet TEC service priorities and needs. Accurately process and record information in line with procedures and legislation. Policies and Development: Assist in maintaining and updating procedures, policies, and protocols in line with TSA's Quality Standards Framework. Ensure services meet internal and external KPIs. Health and Safety: Conduct and review risk assessments for the team. Ensure all staff are trained in relevant health and safety policies and procedures. General Requirements: Flexibility in duties and willingness to undertake tasks as requested by management. Uphold NRS Healthcare core values, Equality and Diversity Policy, and health and safety standards. Participate in personal learning and development as required. Qualifications: Good standard of general education. Evidence of continued professional development. Experience and Knowledge: Proven ability to supervise staff and drive service development. Experience working in a team environment. Knowledge of effective team management and customer service provision. Familiarity with Assistive Technology and Telecare devices is beneficial. Understanding of adult safeguarding. Skills and Abilities: Strong IT literacy. Effective people management skills. Excellent organizational and prioritizing abilities. Competence in performance management and conducting staff appraisals. Strong communication skills, both written and oral. Highly motivated, organized, and methodical with attention to detail. Ability to work under pressure in a fast-paced environment. Willingness to participate in an on-call rota if required. Competence in managing and implementing new initiatives within deadlines. Capable of leading stock management to ensure availability. Ability to maintain confidentiality at all times. We offer competitive salaries, full training and development for your role, as well as a wide range of benefits. Some of these include: 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days) Comprehensive sick pay scheme Pension Scheme and Life Assurance Exclusive employee discounts, savings and competitions Bike to work scheme Free Parking Employee Assistance programme