Contact Centre Agent Shift work 24/7 Contact Centre Agents: Work a set four on, four off rolling shift pattern. With the following repeating shift times: 07:00 – 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid) 10:00 – 22:00 (As above) 14:00 – 00:00 (10 hr shifts, 1-hour break, 9 hours paid) 21:00 – 07:00 (As above) 1.Record information from members of the public via the telephone or other relevant medium. Question the source where possible to ensure best information is received. 2.Input the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency, ensuring information complies with data protection and disclosure requirements. 3.In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response. The job description reflects the key accountabilities of the role, but these may vary from time to time according to the needs of the Charity, and you may be asked to undertake any task that is reasonable and in keeping with the nature of your role and your skills and experience. We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise. Ideally, you will live in the London Boroughs of Sutton or Croydon, or neighbouring areas It is also essential that you have: •good computer skills •experience of working in an environment dealing with sensitive information •experience of communicating well with others •experience of working as part of a team Contact Centre Agents must display honesty, integrity and reliability. Person Specification