Desktop Support Engineer
Job Title: Desktop Support Engineer
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band D £30,461 - £38,407 per annum
Contract: Permanent
Closing Date: 2nd February 2025
Interview Date: 21st February 2025
About The Role
An exciting opportunity is now available to join the Hoople Desktop team, where you'll support a diverse range of public and private sector clients, including Herefordshire Council and Wye Valley NHS Trust. As part of a large, collaborative support team, you'll tackle a variety of ICT challenges, resolving customer issues related to desktop hardware/peripherals, and software both remotely and on-site at over 100 locations across Herefordshire.
We're seeking someone with strong desktop support skills who thrives in delivering excellent customer service and is experienced in working to service level agreements (SLAs). You'll also play a key role in supporting important projects, such as hardware and software deployments. This full-time role is specifically looking for a flexible approach as it will involve travel to sites both within and outside of the County, and will require you to adapt to a range of working hours including a rota-based shift working until 20:00 on weekdays and rota-based shift work out of hours/weekend/Bank Holiday work.
If you're looking for a challenging and rewarding position that offers variety and the opportunity to make a real impact, this is the role for you!
Hoople offers 26 days annual leave plus Bank Holidays rising to 31 days after 5 years' service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme, and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
* Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme;
* Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
Please refer to the Job Description and Person Specification for more details of this role.
PLEASE NOTE: Applicants must apply online for this vacancy.
About You
About Us
Our vision is to provide excellent business support services to the public sector and those who work with them.
Our mission is to create and build trusted and sustainable relationships in order to deliver business critical services for our key customers.
Our values include:
* Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
* Customer focus - Satisfying our customers and helping them to support themselves
* Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
* Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
* Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities, and individuals
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