IT Business Analyst required for this luxury tour operator based in South West London.
Full-Time position
(Hybrid working, 2 days in London office)
Key Requirements:
⦁ Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
⦁ Proven prior experience working as a Business Analyst within an Agile team.
⦁ Ability to collaborate with stakeholders to elicit business requirements and understand their needs.
⦁ Develop detailed documentation including business requirements, functional specifications, and process maps.
⦁ Demonstrable experience working on complex web development projects for B2C ecommerce sites.
⦁ Proven experience of delivering complex projects including multiple systems, teams and stakeholders.
⦁ Knowledge and working experience of content management systems (CMS).
⦁ Working understanding of API's, including troubleshooting and testing.
⦁ Service desk/Help Desk experience in responding to BAU issues and queries.
⦁ Experience working with internal and external stakeholders.
⦁ Familiarity with any mainstream CRM platform e.g. Hubspot.
⦁ Working closely with the QA function and ensuring requirements traceability.
⦁ Excellent analytical and problem-solving abilities.
⦁ Strong communication and interpersonal skills.
⦁ Ability to work independently and manage multiple priorities in a fast-paced environment.
Desirable:
⦁ Proficiency in CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics, or similar.
⦁ Experience of working in the Luxury Travel Industry.
⦁ Familiarity with database management, SQL, and data analysis tools.
Soft Skills:
⦁ Excellent analytical and problem-solving abilities.
⦁ Strong communication and interpersonal skills.
⦁ Detail-oriented with a commitment to delivering high-quality work.
Qualifications:
Bachelor's degree in Information Technology or a related field.
Experience:
Minimum of 3 years of experience as a Business Analyst.
Interested please apply here or email (url removed)