Job Summary
We are looking for an enthusiastic and experienced GP Receptionist to join our friendly and busy GP Practice. This will be primarily within our telephone hub at Waterside Medical Centre; although there will be some need to work across all our Gosport sites. You will need to be able to demonstrate strong interpersonal, communication and presentation skills, be organised and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with an understanding, acceptance and adherence to the need for strict confidentiality.
As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer-focused approach. Previous experience of working within the NHS is desirable but not essential as full training will be provided.
Unfortunately, this post is not open to sponsorship.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.
Main Duties of the Job
The post-holder will deal with patient requests and enquiries face to face and via telephone, booking/amending appointments, prescription and repeat medication queries plus actioning any patient tasks from practice team, working strictly in accordance with the Practice protocols.
About Us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trust's community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Date Posted: 14 February 2025
Pay Scheme: Agenda for Change
Band: Band 2
Salary: £23,615 to £23,615 a year Based on full-time hours
Contract: Permanent
Working Pattern: Full-time
Reference Number: 348-PSE-7400
Job Locations: Gosport Medical Centre, Bury Road, Gosport, Hampshire, PO12 3AQ
Job Responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification Qualifications Essential:
* Good general education -- evidence of literacy and numeracy, e.g. GCSE's in Maths/English.
* Sound knowledge of Microsoft Office.
* Customer services experience.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address: Gosport Medical Centre, Bury Road, Gosport, Hampshire, PO12 3AQ
Employer's Website: https://hiowhealthcare.nhs.uk/
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