Role - Genesys Solution Architect
Duration - 3 months
Location - Sheffield 2 hybrid 3 days p/week
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Genesys Solution Architect for one of their Clients based in Sheffield(Hybrid).
IR35: This role is Inside of IR35
Role Details:
Principal responsibilities
1. Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client's Channels strategy.
2. Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies.
3. Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business/global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team, or where appropriate, defining programmes required to co-ordinate delivery of complex change across the client's business areas.
4. Act as the recognised technical expert associated with the relevant client business area domain/systems.
5. Accountable design authority for technology decisions and leadership of t...