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The Role
* Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
* All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
* Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
* Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
* Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
* Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring they are reviewed and completed prior to leaving the premises, to validate client satisfaction.
* Keep all tools, equipment, and vehicles supplied by the company in good working order, reporting any faults, breakages, or equipment failures to your line manager daily.
* Provide agreed spare parts stocks via handheld unit to ensure parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
The Person
* A confident individual with a passion for customer service.
* Excellent understanding of coffee quality and associated equipment.
* Demonstrates robust problem-solving skills with an electrical/mechanical background.
* Computer literate with a clean driving license.
* Self-motivated with a flexible approach to work, location, and hours.
Salary: £29,580 (OTE £33k) + Company Vehicle + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits.
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