Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today stands as one of the world’s largest internet retailers. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third-party marketplaces, eCommerce platforms, and web services for developers.
The Advertiser Success Team (AST) assists with onboarding new Advertisers and works on optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While onboarding new Advertisers, we focus on providing 1:1 personalized assistance in educating new Advertisers and setting them up for success. On optimization, we perform account-level optimizations, which include editing KWs, ASINs, bids, budgets, and new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business.
Working with new Advertisers, you will be responsible for helping equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high-value actions on their account to influence their success in advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results.
We are looking for a hands-on, creative, detail-oriented, analytical, and highly motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. You will assist existing advertisers in optimizing their accounts tailored to their business goals, ensuring seamless execution of smart, effective campaigns, and delivering to advertiser’s needs while assisting in driving new and repeat opportunities for the business.
To be successful in this role, one should have experience interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems, and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert and developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams’ goals. You should have great attention to detail, solid deep dive ability, researching skills, strong judgment skills, and the ability to multitask (in terms of assisting multiple Advertisers with different issues at any one time) and, more importantly, be customer obsessed. Technically sound in online advertising, you should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon’s products and proprietary metrics to build winning campaigns and optimize performance to derive insights and meet our advertisers’ needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.
Key Job Responsibilities
1. Provide onboarding and optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers.
2. Understand Performance Advertising and use various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support.
3. Provide input to improvise existing standard work instructions (SOPs) and ensure no deviations from the standard operating procedures.
4. Calling advertisers is a part of the job; however, it does not happen on a daily basis. Candidates should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers to discuss the strategy to be followed for their accounts.
5. Take complete ownership for a portfolio of accounts – Standard and High Value advertisers.
6. Open for communication via phone, chat with internal and external stakeholders as customers.
7. Engage with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program.
8. Lead kickoff calls with advertisers and drive discussion using a preset agenda, as and when necessary. Flawlessly execute end-to-end ad-optimization, liaising with key internal and external stakeholders.
9. Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns.
10. Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, and provide feedback to the marketing and product development teams to improve advertiser experience.
11. Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.
12. Analyze account performance against key metrics to identify, recommend, and implement optimization solutions to increase efficiency and meet clients’ KPIs.
13. Analyze data trends and create keywords lists, bids, and budget suggestions; gather and analyze data at account/campaign/industry level.
14. Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns.
15. Work with Account Management, Sales & Marketing, and Product teams to identify and solve issues blocking advertiser performance.
16. Prepare documents around best practices, SOPs, and frameworks for innovations.
17. Mentor new joiners and bring them up to speed with regards to program and process.
BASIC QUALIFICATIONS
- Experience with Excel
- Graduate Degree with Advanced French language skill (minimum B2 or above)
- Bachelor’s or Postgraduate Degree (MBA) in Digital Marketing or related streams
- Proven work experience of 4-6 years in sales/marketing efforts (Performed role of an Individual Contributor for 2 years is an advantage)
- Prior experience of managing global clients along with owning their individual performance goals
- Superior verbal and written communication skills as demonstrated by experience
- Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word, and PowerPoint
PREFERRED QUALIFICATIONS
- Experience in e-commerce or online advertising
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