PURPOSE OF THE JOB: Overall Ownership of delivery, by managing either in-house projects or through partners in defined timelines and budget. Must have good knowledge implemented Change Management and Vendor Management. Knowledge of QMS, ISO-9001 and successfully managed partners. MAIN RESPONSIBILITIES: Reviewing the projects (Partner Led or In-house) and engaging the respective HQ Businesses Facilitate and monitor projects based on lean tenets, tools usage and non-linearity to improve productivity Publish and implement Quarterly business review with Partners Formulate value delivery framework and ensure that the value delivery ideas are conceived and implemented by every partner and also for in house projects Proactive review of projects on a weekly basis and be able to anticipate potential trouble and prevent it. Not just manage by exception. People supply chain: Plan for people supply chain and identify key positions on proactive basis. Work with others in the PMO team to improve project delivery techniques and project documentation WHAT DO WE NEED FOR THIS ROLE? Extensive experience in using Agile/Sprints & a product (MVP) centric design; Applying DevOps (CICD) and automation throughout the program development and rollouts Ample onsite experience including stakeholder management Overall delivery operational experience (Demand and supply, resource fulfillment, financial process-internal-external) Drive Innovation within the team Strong team player, able to work effectively as part of cross-functional and distributed team. Experience in working with virtual team, is preferred. Helps the team achieve excellence in areas including quality, predictability, flow and velocity. Helps the team focus on daily and iteration goals in the context of team objectives. Effective analytical skills to grasp complexities and perceive relationships among problems, issues and solutions. Excellent Communicational skills (stakeholder management, negotiation, Facilitation, influencing) including strong skills in active listening to improve team effectiveness and performance. Exposure to Tools like JIRA is preferred. WHAT DOES SUCCESS LOOK LIKE? Review the programs and projects objectively and ensure proactive risk and dependency management Identify compliance and 100% adherence to contract through quarterly audits BCP plan and conduct the frequent validation of compliance through call-tree and table top testsAbility to build and maintain relationships with internal teams and third party suppliers Strong interpersonal, communication and influencing skills – customer driven Ability to manage and prioritise workload comprised of multiple projects Able to work strongly as part of a team or individually Drive, enthusiasm and passion for Digital and eCommerce EDUCATION: Educated to degree level or equivalent SKILLS AND ATTRIBUTES: Essential – Business Acumen and business focus Strong analytical and problem solving skills. Strong communication and interpersonal skills to work effectively with teams Ability to work independently as well as in a team environment both with HQ and with Partners Readily adapts to change Delivery Excellence, Managed Services and Development projects experience People Management Customer engagement and relationship building Advantage - SAP Hybris, and Adobe Experience Manager (AEM) highly preferred Ablility to speak local language EXPERIENCE: Essential – 3 years of concentrated eCommerce/retail experience Advantage - 10 years of experience in Project management/Vendor Management with good knowledge in QMS systems HOURS OF WORK: 37.5 hour week. Some weekend and evening work may be required for emergencies and projects. Note: This job description summarises the main aspects of the job, but does not cover all the duties that the jobholder may be required to perform. This document is intended to enhance the understanding between the Manager and the employee and may be changed/amended as the job/business needs require