Job Title
Graduate Engineer - Level 1 Engineer
Location: Bedford, MK42 (Onsite everyday)
Salary: £25,000 + Benefits (including 10% performance-based bonus, private medical insurance, life assurance, pension contribution of 6% from the company, and 26 days holiday)
This role is ideal for recent A-level or BTEC Engineering graduates looking to start their career in a dynamic environment that offers development, training, and real progression opportunities.
About the Company
We are a leading international organization specializing in imaging solutions. Our healthcare division is expanding, and we are seeking talented graduates to join our team. Our extensive portfolio includes diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, in-vitro diagnostics, regenerative medicine, and life sciences.
We strive for innovation and excellence, constantly working to improve healthcare outcomes worldwide.
Role Overview
As a Level 1 Engineer, you will serve as the primary point of contact for customers, providing technical assistance via phone or email. You will play a vital role in ensuring our clients' systems operate smoothly while gaining valuable hands-on experience with cutting-edge healthcare technology.
This position is perfect for individuals eager to learn, possessing great communication skills, and seeking to grow their career as an Engineer.
Key Responsibilities
* Serve as the first point of contact for customers seeking technical assistance via phone or email.
* Perform remote troubleshooting and assist customers with diagnostic techniques.
* Identify and provide the best solutions based on customer issues.
* Escalate unresolved issues to Level 2 Engineers.
* Track and manage case details and customer interactions in our service system.
* Coordinate with field engineers and manage their schedules.
* Ensure timely issuance of spare parts requests to support engineers.
* Maintain high levels of customer satisfaction through efficient and effective communication.
Requirements
* Education: Recent A-Levels or BTEC in Electrical or Mechanical Engineering (or a related technical discipline).
* Customer Service: You enjoy helping people, are good on the phone, and thrive in solving problems.
* Communication Skills: Clear, professional, and articulate both verbally and in writing.
* Flexibility: Willing to work rotating weekly shifts (8-4, 9-5, 10-6).
* Adaptability: Able to learn new processes quickly, think creatively, and handle multiple tasks.
* License: You must have a valid UK driving license.
Why Join Us?
* Professional Growth: This role provides an opportunity to develop into a Level 2 Engineer, with ongoing learning, mentoring, and promotions within the organization.
* Great Benefits: Enjoy a competitive salary, a 10% performance-based bonus, private medical insurance, life assurance, and a 6% pension contribution from the company.
* Work-Life Balance: 26 days of holiday, plus opportunities to work in a dynamic and supportive environment.
This role offers a unique chance to kickstart your engineering career and make an impact in the healthcare industry.