Receptionist/Leicester/30Hrs per week/Part-time/Permanent
Spire Leicester has an exciting opportunity for a Receptionist to join the team on a permanent part time basis.
At Spire Leicester Hospital, we're a leading provider of private hospital treatments for our patients across the East Midlands and beyond. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatment, complex surgery and expert aftercare.
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer's expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.
* Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations.
* Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
* Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
* Supporting inpatient bookings by entering inpatient/day cases onto computer system
* Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
* Admission/Discharge of patients onto computer system ensuring accuracy of all information.
* Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
* Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis
Who we're looking for:
Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.
* Experience of working on a reception or in a similar customer facing environment
* Previous experience working on a reception in the healthcare industry
* Basic knowledge of hospital systems (or similar), including processes and procedures
* Understanding of medical terminology
* Knowledge of the healthcare market
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* 'Spire for you' reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence
* Doing the right thing
* Caring is our passion.
* Keeping it simple
* Delivering on our promises
* Succeeding and celebrating together
We commit to our employees' well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.
From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.
Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
For us, it's more than just treating patients; it's about looking after people.