An opportunity has arisen for a UK Country Support Advisor to join a world leader in small domestic appliances with 11 products sold worldwide every second, 350 million products sold every year and a global turnover of 8 billion Euros in 2023. Based in modern offices this is a hybrid role working a minimum of 3 days in the office. A great opportunity to work for an organization which has been accredited as a Great Place To Work in both 2022 and 2024.
The main purpose of the role is to be the UK/ROI key escalation and coordination point as they aim to achieve and maintain the highest level of service, which is better than the competition and one that motivates consumers to choose their brands over others.
Along with a competitive salary, you will receive a range of benefits including a 5% bonus with stretch to 10%, private healthcare, dental care, eye care, life assurance, 25 days holiday + bank holidays, a pension scheme, food vouchers, discounts on products and discounted access to the onsite gym.
As Country Support Advisor, some of your responsibilities will include;
1. Dealing with consumers queries and complaints on all brands as escalated from the external contact centre, to facilitate an outcome for the UK/ROI consumers (telephone/letter/email/social)
2. Facilitating replacements, refunds, concession sales etc within internal & external depts to resolve consumer escalated issues.
3. Progressing repairs, sp...