Main area: Mental Health Bed Management
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Long days including weekends/bank holidays)
Job ref: 350-MHC6762714
Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: Broad Oak Unit
Town: Liverpool
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 24/11/2024 23:59
Interview date: 04/12/2024
Bed Management Senior Administrator
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
An exciting opportunity has arisen within the bed management for a Senior Administrator to join the team. The successful post holder will work in a fast-paced environment assisting clinical staff in facilitating patient flow across the Merseycare footprint. The post holder will be expected to carry out responsibilities in updating and recording live documentation, liaising with multi-professionals in and out of trust, and being a key player in a busy team. The successful candidate will be welcomed and supported into the team.
It will be necessary to have a daily overview of patient flow activities and anticipate problems, assisting the Pathways Manager to resolve these issues. The post holder will be expected to work with the minimum of supervision and coordinate his/her activities with the members of the Team to provide an efficient service.
The Bed Management Team hours of work are long days from 8am to 9pm over 365 days a year. The post holder will carry out the duties in such a way as to make a direct and positive contribution to the organisation and assist the Team to maximise the most effective bed management service. It is essential that the post holder exercise initiative commensurate with the role and maintain confidentiality at all times.
Main duties of the job
1. Collect information from In-Patient wards across the Mental Health Care Division to provide an informative overview of capacity across all wards.
2. Allocate inpatient beds following trust policy and procedures and the outcome of clinical discussions.
3. Support the day-to-day organisational/management responsibilities of the Team through the maintenance of Record Systems for the bed management service.
4. Assist the Capacity and Flow Manager in the implementation of Trust Policies and Procedures within the team, including assisting in the development of policies, procedures, and guidelines.
5. Check the quality of RiO documentation relating to admissions, gatekeeping, referrals, and discharge plans highlighting any issues.
6. Input data onto computerised systems as necessary and produce statistics as required by the Team and senior management team.
7. Contribute to the coordination and oversight of delayed discharge reporting, working alongside the Capacity and Flow Manager. Support in the early identification of blockages within the inpatient wards to prevent further delays, alerting appropriate management when there is a potential for escalation.
8. Act as a representative at team meetings including the Bed Management Divisional wide conference call in the absence of the Capacity and Flow Manager.
9. Ensure accurate reporting twice daily of the Divisional inpatient position via the national Escalation Management System.
10. Ensure effective communication of the Divisional inpatient position to the Trust-wide leadership teams.
11. Network with Local Authorities, other NHS Trusts, Private sectors, and external agencies (i.e., Police) to promote positive working relationships with outside providers.
12. Use electronic systems to ensure patient files and notes follow them on their pathway through inpatient services.
13. Make or change bed allocation on behalf of the Division and ensure that relevant documentation and updates are available.
14. Ensure that efficient communications between the Team members and other relevant agencies are maintained and signpost bed availability as required.
15. Coordinate and arrange internal and external transport for patients allocated an inpatient bed.
16. Support the Capacity and Flow Managers with the gatekeeping of step-down beds.
17. Liaise with operational and tactical commanders out of hours and support in the decision making of bed allocation.
18. Compose routine/non-routine documents when necessary.
19. Maintain regular contact with the Teams throughout the day when necessary. Exercise independent judgement and initiative based on acquired knowledge if problems arise.
20. Attend Team meetings and produce minutes if required. Identify need for stationery, equipment, maintenance work etc. and order as necessary.
21. Establish good levels of communication/liaison with hospital departments/wards and other services involved with the bed management service provision.
22. Liaise with Personal/Medical Secretaries, Clerks, and Receptionists when required.
23. Coordinate annual leave taking with the Team and other colleagues.
24. Make full use of information technology and cooperate in the introduction of technological developments.
25. Provide appropriate data for clinical audit purposes and produce audit information for staff within the Home Treatment Team or In-Patient Services when required.
26. Mentor new members of staff including temporary staff as necessary.
27. Work as a team member and adhere to strict guidelines.
28. Undertake general office duties e.g., photocopying, distribution of documents etc.
Person specification
Qualifications
* Knowledge and experience of Microsoft products especially MS Outlook, Word, and Excel
* NVQ Level 3 in Business Administration or equivalent
* Knowledge of Medical Terminology
Knowledge/Experience
* Previous secretarial experience.
* Experience/knowledge of people experiencing mental health problems.
* Experience of working in a Health Service environment.
* Demonstrated experience of bed management and allocating beds.
* Ability/willingness to undergo further training as necessary.
* Undertake all mandatory training as required.
* Experience of working with medical staff and medical rotas
* Knowledge of New Deal and EWTD
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Word Processing Skills.
* Knowledge and experience of spreadsheets at a minimal intermediate level
* Work independently or part of a team.
* Excellent interpersonal skills.
* Excellent organisational and time management skills.
* Ability to exercise initiative.
* Ability to maintain confidentiality.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme, you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email [emailprotected] to ensure that measures can be put in place to support you.
The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [emailprotected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
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