IT Support Technician Level 2 What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. Why Choose Equisoft? With 950 employees, we are a stable organization that offers career advancement and fosters a stimulating environment. If that’s not enough, then check out these other perks below: Hiring Location: UK (Bath office) The position is 5 days at the office Internal Job title: IT Support Technician Full-time Role Salary: £25-35K Benefits day 1: private medical insurance, life insurance, pension matched contribution, etc. Number of hours per week: 37.5 Educational Support (Pluralsight) Role: The IT Support Technician Level 2 reports to the Manager, IT Service Desk Team and is part of the IT Service Desk Team. You will be part of an international team of 7 other IT Support Technician. The candidate will solve various technical issues encountered by Equisoft employees based in the UK and internationally. If you enjoy problem solving, staying current with the latest technologies, helping your colleagues and you are a person who is looking to grow within a dynamic international context Your Day with Equisoft: Provide users with 1st and 2nd level IT support of office IT equipment (workstations, mobile phones, meeting rooms, printers, etc) Receive, troubleshoot and resolve user IT Service Requests (Incidents, Request, General Enquiries), and escalate the IT Service Requests if necessary Management of user accounts Management of IT inventory Install and configure computer software, hardware, networks, and peripheral equipment Packaging of applications for deployment within the organization. Analyze records and logs to spot underlying trends and potential issues Participate in the documentation of team procedures and processes as directed and ensure that all tickets (JSM: Jira System Management). Perform other related duties Perform on-call support, outside regular working hours, on a rotational basis between the colleagues (during the evening only) Requirements: Technical Minimum of 5 years of experience in a similar role Experience in the support and troubleshooting of Windows business environments (Windows 10 and 11) and office software M365 Good knowledge of networking and issue troubleshooting skills Experience with laptop hardware maintenance and configuration (Dell, Apple) Experience in the support and troubleshooting of mobile devices (iOS, Android)) Experience of providing customer-focused technical support A passion for IT and willingness to learn and develop Soft Skills Strong customer service and communication skills (both written and verbal) Possess the ability to problem solve and an analytical mindset Ability to communicate technical concepts Strong sense of organization and prioritizing Ability to communicate, write and synthesize information Ability to multi-task in a rapid-paced environment Team spirit, tact, diplomacy, autonomy, rigor, and discipline Nice to have Certification in CompTIA A, CCNA, MCSE Experience in the packaging of applications in Intune Experience in the deployment of computers via Microsoft Autopilot Knowledge of Atlassian Confluence/Jira Knowledge of French and/or Spanish Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Click here to view all career opportunities. We thank you for your interest in our company and we guarantee that all submitted applications will be considered. Only those whose applications are selected will be contacted for interview purposes. By submitting your application, you consent to Equisoft collecting, using & storing your personal data in order to apply for a job and for Equisoft to analyze your application. Due to the nature of its products and services, Equisoft will perform thorough background checks prior to confirming one’s employment.