Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
* Deliver inspirational gardening standards through excellent standards and service.
* Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
* Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
* Work with your team to ensure the department is kept to a high standard.
* Work on the shop floor and other areas of the store as and when required, including working stock, cash handling, till work, take to car deliveries, stock control routines, and restaurant service - an ideal opportunity to gain more skills and experience.
Who we are looking for
* Passion for delivering a great customer experience, serving everyone with a smile.
* Experience within a customer-facing role and a passion for plants.
* Ability to lift heavy objects to support larger store projects.
* Work well within a team, build relationships, and have fun, whilst celebrating success.
* Show up to work on time, well presented, and bring a can-do and hard-working attitude.
* Eager to learn new skills and gain new experiences.
* Demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
* Generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream – support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future, and financial advice.
* Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform.
* Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
* Thriving culture; the Dobbies team are passionate, diverse, and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners, and services. We champion garden living all year round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves every day; to share their wins and celebrate success. Together, we make it work for our customers.
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