One Stop • South Molton • Apply by 17-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Adhering to the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
If this store has a Post Office Local, your duties will include managing daily operations of the post office. You will need to pass a Post Office Financial and criminal background check; failure to do so will result in withdrawal of the job offer.
Flexible Working
We understand everyone’s life looks different. We welcome discussions about flexible working options during your application process to support your needs.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.
As a Tesco subsidiary since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centers in Brownhills, Nursling, and Wakefield.
We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive, accessible recruitment process. For more information on support available, please click here.
Please Note
Only individuals who have passed the school leaver’s age will be considered. For details on the school leaver’s age in your country, click here.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile, including Colleague Deals for friends & family
* 20% off car, pet, and home insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive Colleague Deals and Discounts at various retailers and services
* Save as you earn scheme (annual invitation)*
* WeCare support service including 24/7 online GP, mental health support, and more
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working arrangements including part-time, job shares, phased retirement, and more
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