Our prestigious Renault Truck Commercials Dealership, based in Felixstowe, is looking to recruit for an Advisor to cover Front of House customer support and parts supply.
Working Hours:
Monday to Friday on rota between 7am and 6pm with 1 in 3 Saturday mornings paid at time and a half. This position offers a salary of between £27,000 and £30,000 basic.
Minimum Requirements:
We require a full UK Manual Driver’s Licence for this role.
Overview:
We are looking for a customer service-driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products.
Responsibilities:
* To be the first line contact for customers, identifying service parts requirements and assisting in preparing necessary depot actions.
* Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
* Carry out the Service Department’s invoicing and administration systems efficiently.
* Greet customers courteously, interpret their requirements, and complete the necessary paperwork.
* Monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
* Liaise with the Workshop Foreman to maximize Workshop loading for efficiency and profitability.
* Inform customers of completion times and payment methods.
* Contact customers to inform them of any additional work required and issue accurate quotations.
* Ensure all customer complaints are courteously and efficiently handled.
* Assist in managing and arranging customer vehicle workshop bookings for inspections, servicing, and repairs.
* Effectively plan activity levels to include regular account maintenance visits and target account visits.
* Promote Volvo Trucks in terms of its products, services, and value at all times.
We are looking for a candidate who enjoys the world of Trucks and possesses a technical mindset. Exposure to the following skills would be advantageous but not essential:
* Familiarity with booking times.
* Familiarity with vehicle parts.
* Keeping up to date with product development by reading relevant information and technical notes.
* Good communication skills, both written and oral.
* Excellent IT knowledge (training will be provided on in-house systems).
Benefits:
25 days holiday rising with service, contributory pension scheme matched up to 5%, health cash plan, employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan, cycle to work scheme, and employee discounts on Renault & Volvo Cars.
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