Site Mount Vernon Cancer Centre Town Northwood Salary £24,071 - £25,674 per annum, plus 15% High Cost Area Supplement Salary period Yearly Closing 13/03/2025 23:59
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Medical Support Secretary – Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The successful candidate will provide and support the Macmillan Clinical Nurse Specialist Team, Lymphoedema Team, and Secretarial team with efficient and effective ranges of admin support within the Cancer Services Directorate.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
1. To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.
2. To provide administrative and secretarial support to the Nursing teams and support medical secretaries in delivering a high standard service for all patients.
3. Responsible for making patients' appointments and for informing the patients of arrangements made.
4. To Liaise with GPs, other hospitals, clinics, and other external agencies.
5. Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
6. Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Knowledge
* Knowledge of workings of clinics / hospital procedures
* Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
* Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
* Knowledge of medical terminology
Previous Experience
* Previous experience of delivering high standard work in a fast-paced, high volume environment
* Experience of working with difficult customers and challenging situations
* Previous experience in a Health or Care setting
* Experience of working in a diverse environment, valuing equality for patients and staff
* Experience of working both in a team and autonomously
* Previous oncology experience
* Experience using Hospital PAS system
Qualifications
* 5 Grade A-C GCE or equivalent, including English & Maths
* Recognised secretarial qualifications or relevant experience
* RSA typing
Skills
* Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
* Excellent written communication skills, with attention to accuracy
* Excellent organisational and time management skills to meet deadlines
* Strong customer care skills, treating customers with dignity and respect
* Ability to work well in a busy environment, under pressure and to deadlines
* Tact & Diplomacy skills to deal with sensitive issues discreetly
* Ability to follow complex protocols and feed back to senior staff as appropriate
Other requirements
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
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