Job Description - Senior Claims Adjuster - Professional Lines (78004009D20240918)
Senior Claims Adjuster – Professional Indemnity / Financial Lines
Ipswich/London, UK
At AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You will play a critical role in the Professional Lines team by managing and resolving claims for our customers.
Essential Responsibilities:
1. Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders to resolve claims promptly and fairly.
2. Strict adherence to the Global Claims Handling Practices.
3. Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
4. Developing and maintaining excellent relationships with Underwriters, Actuaries, and other departments.
5. Ensuring that communications, new claims, and notifications are dealt with in a timely manner.
6. Provide superior customer service to policyholders and brokers, maintaining client relationships.
7. Instructing and controlling surveyors, loss adjusters, solicitors, and experts in connection with claims handling.
8. Assist Claims Manager with implementing strategy within the Claims Team.
Required Skills and Qualifications:
1. Knowledge of Professional Indemnity/Financial Lines business claims.
2. Ability to discuss claims issues directly with clients/brokers.
3. Ownership and accountability for the management of assigned claims.
4. Delivering prompt, fair, innovative, and accurate claims service.
5. Familiarity with Lloyd's and Company Market systems/protocols.
6. Understanding of legal liability and legal processes.
7. Ability to operate to tight deadlines in a pressured environment.
8. Excellent communication and presentation skills.
9. Provides claim handling support to team members.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
AXA XL is an Equal Opportunity Employer.
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