Service Improvement Panel Member (Customers Only)
Bedford (Hybrid)
£3000 per annum
Fixed term contract 1 year initially, but can serve a term of 3 years
Part time (4 hours per week)
bpha are looking for two customers to join the other 9 customer members on the Service Improvement Panel.
If you are a bpha rental customer (tenant), you are eligible to join the panel. The panel is mixed tenure, and we do not currently have a vacancy for a shared owner/leaseholder position as these are currently filled.
The Service Improvement Panel works with bpha to look at our performance from a customer viewpoint. You will be an influential customer voice to the Board and bpha's committees, helping to make decisions on the services that affect you. To be a panel member, you will need to commit to the time equivalent of two days a month, and in return, you will receive an optional payment of £3,000 per year in monthly instalments along with training and support.
We are looking for someone who is:
* Interested in improving services at bpha
* Confident to challenge questions and solve problems
* A good team player
* Good standard of literacy, able to read reports, research, and prepare for meetings
* IT literate in Microsoft Teams, Outlook, and Word
To apply, please complete the application form and include a covering statement that shows how you meet the above criteria. You will also be asked to answer the following three questions:
* Why are you applying to become a service improvement panel member?
* What will you bring to the group (examples, personality traits, lived experience, work or volunteer experience, etc.)?
* What is one area of service you think should be a priority for the Service Improvement Panel to help improve and why?
Please include a CV with your application.
We want our recruitment to be inclusive. If you have any concerns about completing this application, please speak with Becky Pavey-Kenny.
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