Type of Position: Senior IFA Administrator - Dorking
Pay: £35k - £40k
Senior IFA Administrator - Dorking
We are looking for an experienced Senior IFA Administrator to join our clients team based in Dorking, Surrey. This position will involve supporting one IFA with all areas of administration including business processing, financial administration, and client liaison. The role will require use of different CRM systems and platforms (including Intelligent Office).
Key Responsibilities:
1. Work as part of the Business Support Team to support client's Propositions.
2. Carry out the appointment making process for all Premium Support Consultants and any additional requests when required, managing this in a timely manner.
3. Update the back office system to ensure accurate client data and information throughout the process.
4. Maintain fully compliant files making sure all documents are held on the client's Document Management/workflow and diary system in a timely manner to allow instant access to all staff.
5. Produce client valuations in readiness for annual reviews and in line with the Client Service Agreement, raising invoices for additional requests which are not part of the paid service.
6. Process servicing tasks in line with the Client Service Agreement, raising invoices for additional requests which are not part of the paid services.
7. Processing work effectively and accurately to ensure Client Services are managed in a timely manner as well as focus on achieving targets.
8. Build relationships with clients, consultants, and third parties (professional connections/product providers etc.) as part of your regular telephone and occasional face-to-face contact.
9. Participate in project-related work, working as one team to meet company goals and targets.
10. Provide support to your colleagues where workloads need to be spread across the team to reach team goals.
Experience and Qualifications:
1. Administration and customer service experience is essential.
2. Telephone-based experience would be beneficial.
3. 5-10 years Financial Services experience.
4. Financial Services experience is essential, preferably obtained in a life and pensions environment.
5. Qualifications desirable or a willingness to study.
6. Diploma qualified or working towards.
This will be a full-time office-based role near Dorking; however, hybrid working will be considered after successful completion of a 6-month probation.
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