Our well established client is currently looking for a Helpdesk Operative to join them, initially until April
16.00 - 19.00, Monday - Friday
Key Responsibilities/Accountabilities
* Ensuring all calls are answered within the KPI 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
* Record customer requests using the agree...