We are currently looking to expand our friendly and successful Hyundai Aftersales team within our award-winning family business Reporting directly to the Aftersales Manager you will be a liaison between customers and the Aftersales department by communicating with customers regarding vehicle problems and repair timeline as well as supporting the retail parts department. Requirements: Previous Motor Trade experience is preferable. You must possess excellent communication skills and strong organisational and administration skills. A clean and valid UK driving licence is essential. Duties include: Communicate with customers regarding vehicle problems and warranty issues. Maintain positive relationships with customers to ensure repeat and return customers. Answer customer questions about services, including when to expect vehicle repairs. Display extensive knowledge about products and services. Time management to ensure customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of the customer journey. Using all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups. Communication with technicians about vehicle statuses, and ensure that vehicles will be ready for customer on time. Act as a support for customers when communicating vehicle problems and needs to repair department. Liaise with technicians about parts ordering to ensure essential parts are available when vehicle repairs require them, and communicate any time restrictions to customers in timely manner. Process customer payments. Demonstrate extensive knowledge of service department. Assist in the day to day running of the retail parts department. Closing date 30th January 2025