Location: Kingston upon Thames
Deadline: 25/04/25. However, we are interviewing as suitable candidates arise and will appoint sooner.
Refugee Action Kingston provides free and independent information and advice on a one-to-one basis to refugees and asylum seekers on immigration (Level 3), welfare benefits, education, training, employment, housing, access to health and social care. Where we cannot help, we refer clients to solicitors and other specialist help.
The purpose of this job is to provide effective and efficient face-to-face Immigration Advice to OISC (IAA) level 2, within the aims, policies, and principles of Refugee Action Kingston, working to the Advice Quality Standard (AQS) and to the Office of the Immigration Services Commissioner (OISC) (IAA) standards. Additionally, the role involves providing consultancy and advice to colleagues on Immigration and Asylum issues.
Whilst the role demands level 2 advice, applications from those qualified to level 3 would be welcomed, as well as fully qualified registered solicitors.
Duties
* Provide face-to-face and remote Immigration and Asylum advice and casework to OISC Level 2.
* Act for the client where necessary by liaising with the immigration office, external agencies, and other Immigration Advice providers in the progression of a case.
* Negotiate and advocate on behalf of clients with third parties as appropriate, both verbally and in writing.
* Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
* Know and understand the limits of Level 2 OISC Advice and be prepared to refer or signpost onwards when work reaches these boundaries.
* Ensure that all casework conforms to RAK Advice Service office standards and policies, the Advice Quality Standard (AQS) requirements, and the OISC standards.
* Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
* Write and maintain notes on individual client cases, manually and electronically, ensuring files and appropriate records are kept in accordance with good practice and standards.
* Follow all policies and procedures relating to the advice service and work within the limitations expected of the service.
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