*Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face. *Receive telephone calls and enquiries for the department, taking appropriate action, or, where necessary, re-direct or accept a message on behalf of members of the specialty team. * Type all forms of clinical correspondence. *Working within set work patterns of specialty, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to a senior secretary. *Receive correspondence related to patients. Prioritise documents as per specialty instruction and bring to attention of relevant secretaries. *Ensure the timely arrival of patient information to the appropriate destination to facilitate prompt patient care.