Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Cramlington store, we’ll support you to become a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. You’ll prioritize customer satisfaction by creating unforgettable holiday experiences, making us the best-loved holiday company.
We are committed to delivering exceptional customer service and flexibility. You’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.
Our Offer
* TUI offers more than just a basic salary, starting at £12.58 per hour.
* Reward yourself for exceeding targets with our commission scheme.
* Benefit from holiday discounts, special offers, and the option to purchase additional TUI time off.
* Access our Health and Wellbeing programs covering Financial, Health, Social, Community, and Career aspects.
* Investment in your development and career progression.
* Pension scheme and life assurance.
The Job
* Use your passion to inspire customers and colleagues while having fun.
* Drive to achieve and exceed sales objectives, known internally as ‘Smashing your Targets’.
* Adapt to change and meet the challenges of a customer-focused role, both face-to-face and virtually.
* Investigate and resolve questions or complaints confidently when things don’t go as planned.
* Receive training on various systems to enhance your knowledge and bring memorable holidays to life for customers.
About You
* Excellent customer service skills with a genuine passion for going above and beyond.
* Strong dedication to achieving goals and sales targets.
* Ability to prioritize tasks in a fast-paced environment and recover from challenges.
* Flexibility to embrace change and adapt to new working methods.
* A team player who engages and collaborates effectively.
* Organized, prideful in your work, and a clear communicator.
* Willing to work a varied shift pattern aligned with store hours.
At TUI, we embrace diversity, equity, and inclusion. We encourage everyone to come as you are, because together, our potential is limitless.
We support candidates with disabilities or impairments. If you need assistance, please let us know.
As part of the application process, you will need to complete an online assessment. You will receive an email with instructions once your application is submitted.
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