Customer Service Advisor (Lead) - Permanent, Barnsley
Client: F4P
Location: Barnsley, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 5c1cdd6c4a82
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Due to restructure and promotion, an award-winning business in the Barnsley area is seeking a Customer Service Lead to handle consumer customer inquiries via phone, email, and live chat, resolve delivery issues efficiently, and manage customer relations. Most sales are overseas; after a 2-month training period, the role involves working on a shift basis Monday to Friday.
Reporting to: Head of Customer Services, working closely with all business functions to ensure high service levels.
* Providing excellent customer service to high net worth consumers.
* Handling high volume tickets promptly, adhering to response targets.
* Ensuring timely product delivery.
* Responding to inquiries per guidelines.
* Managing warranty issues.
* Collaborating with Sales, Purchasing, and Warehouse teams.
* Resolving urgent customer or business issues with the Head of Customer Services.
* Maintaining a positive attitude and calmly addressing complaints.
Required Experience:
* Previous experience in a consumer-based telephone customer service role.
* Customer-focused with excellent communication and negotiation skills.
* Demonstrable longevity in your CV.
* Personable, attentive, with strong interpersonal skills.
* Resilient, adaptable, able to work under pressure and think quickly.
* Understanding of good customer service principles and problem-solving skills to satisfy customers while minimizing costs.
What’s on Offer:
* Permanent full-time position based in Barnsley.
* Salary: £,000 per year.
* Opportunities for progression and team building.
* Pension, health, and life insurance.
* Days holiday.
* Shift requirements include weekly rotations supporting North American sales (details to be specified).
* Initial 2-month training period.
* Potential visits to the Egham, Surrey offices as needed.
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