Are you an experienced insurance ops management professional, with strong experience gained in a Broker, MGA, UW Agency, or composite insurer? If so, we have a role for you that will offer you a great challenge and the opportunity to move into a head of Operations role in a truly exciting business.
We are working closely with a genuinely great Broking group, who have shown impressive growth over the last few years and now number 25 staff in total. They now have an exciting opportunity for someone to join their senior management team. This is a key role in their growth and continued success, being the number 2, looking after all things Ops in this broker business. The MD is passionate about the business and needs someone who can roll up their sleeves and get involved with various areas of the business in a high-pressure role.
As the Head of Ops, you will report to the MD, and the Head of Commercial and Head of Private Clients will report to you. This is a senior leadership position within this growing broker. The business currently has 3 offices, and ideally, they would need someone to be based 3 days a week in the Surrey office, with the other 2 days being WFH.
You will be responsible for the daily management of all operations in this business. The role will focus on general day-to-day business operations, staffing, HR, and Compliance, while being the most senior manager in the Surrey office on a weekly basis. The business uses an external HR company and Compliance support.
To be considered, you will need a minimum of 5 years of insurance experience with a background in leading and managing a successful team. You should be able to work to tight deadlines and under pressure while driving a customer-focused culture and making solid decisions quickly to solve problems.
You will also have a proven ability to coach team members to enhance performance and service, and be a confident and influential communicator with the ability to negotiate at all levels. Experience with data analysis and MI reporting is preferred, along with demonstrable experience in continuous improvement and change management.
In return, the salary on offer is £60-68k, with 25 days holiday + bank holidays, pension, private medical cover after probation, death in service cover, employee assistance program, and an employee reward discount program.
If you would like to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment for a confidential chat!
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