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Trainee Claims Case Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Trainee Claims Case Manager based in Bolton, you'll be the hero behind the scenes. Full training is provided.
What will your day look like:
1. Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
2. Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
3. Third-Party Wizardry: Managing suppliers? You've got this! Drive cases to settlement while balancing service, cost, and time.
4. Craftsmanship: Your work will be top-notch, following internal processes and guidelines.
5. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
6. Self-Development: Embrace feedback, learn, and grow.
7. Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
How We Measure Success:
1. SLA Performance: You'll ace it.
2. Phone Audit: Your phone skills? A+
3. Lifecycle Metrics: You'll own them.
4. Audit: No breaches here.
5. PDR Forms: Completed and shining.
6. Team Performance: You're the MVP.
Requirements:
* Relevant Claims Experience
* Good Customer Service Skills
* Time Management Wizardry
* Interpersonal Charm
Ready to make an impact? Apply now and let's create something extraordinary together!
Benefits
* Career & Purpose
o Davies Innovation Lab
o Leadership training programme
o Funding for professional qualifications
o Thrive at Davies; learning opportunities
* Environmental & Social
o The Davies Foundation
o Local charity funding
o Pennies To Heaven
o Employee Resource Groups
o Employee volunteering programme
* Financial Health
o Pension, 5% employee and 5% employer contribution
o My Choices at Davies provides; High Street discounts and Financial wellbeing hub
o Life assurance: x4
o Refer a Friend
o Cycle to Work Scheme
o Lease car salary sacrifice
o Davies Incentive Plan
o Enhanced maternity, paternity and adoption pay
* Mental, Physical & Emotional Wellbeing
o Wellbeing centre; move, munch, money & mind focus
o Discounts with 100's of UK retailers
o EAP; 24/7 confidential helpline
o 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
o Flexible working; hybrid, work from home or join a collaborative office space
o Dress for your day
o Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
o Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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