At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
* Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
* Performs monitoring and testing of controls, identifying issues and control improvements for remediation
* Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
* Manages the performance and productivity of team members that conduct quality inspection reviews
* Ensures timely execution of QA activities including control execution, case management, and results reporting
* Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
* Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Skills:
* Controls Management
* Oral Communications
* Stakeholder Management
* Strategy Planning and Development
* Drives Engagement
* Influence
* Strategic Thinking
* Talent Development
* Data and Trend Analysis
* Decision Making
* Monitoring, Surveillance, and Testing
* Problem Solving
* Quality Assurance
The successful candidate will possess the following:
* Data and Trend Analysis capabilities
* Highly organized and able to lead multiple priorities
* Must be self-motivated and comfortable being effective in working with varying levels of guidance and timeline
* Strategic planning and development
* Strong analytical capabilities, attention to details, planning, and management organizational skills
* Highly proficient in MS office products
* Project, Procedure and Risk Management
* Proactively anticipate problems and execute solutions
* Continuous improvement mindset
* Excellent written and verbal communication skills
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