Job Title: IT Support Administrator
Salary:£30,721 - £31,352
Location: Enniskillen
Reports to: Head of IT
Summary:Provide and manage ICT support for approximately 170 users and IT infrastructure across multiple sites. Support IT Project Support Office and IT management.
Key Functions:
Manage virtual and physical servers, PCs, and printers.
Administer MPLS WAN, VPN, and LAN networks.
Troubleshoot Line of Business Applications.
Research and propose new ICT solutions.
Develop user documentation for IT systems.
Duties and Responsibilities:
Provide technical support to IT Project Manager/Senior Managers.
Manage ITIL compliant helpdesk.
Troubleshoot networks, systems, and applications.
Prepare progress reports for senior staff.
Support project management processes.
Manage hardware, software, and contractor services.
Administer various systems, including Active Directory, MS Exchange, Office 365, and VOIP systems.
Network management and administration.
Comply with equality policies and complete required training.
Eligibility Criteria:
Minimum 2 A Levels + 5 GCSEs (including English and Maths) or equivalent qualifications.
At least 3 years of relevant technical experience.
Proficient in Microsoft Office applications.
Valid driving licence or access to transport.
Essential Criteria:
Experience in ICT support and troubleshooting.
Experience with building, deploying, and patching computers.
Experience with various systems (OS & Apps).
Strong written communication skills.
Experience handling correspondence and records.
Experience dealing with contractors and consultants.
Desirable Criteria:
Experience with Project Control methodology (e.g., PRINCE 2).
IT Hardware & Software Technical Support courses.
ITIL (Service Management) course.
Experience managing corporate Backup Solutions.
Competencies:
Ability to monitor plans and organise workload.
Identify opportunities for improvement.
Effective team member and communicator.
Gather and analyse information for decision-making.
Note:Starting salary at the minimum, with consideration for higher starting salary based on experience and skills.
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