A Co-ordinator role with a difference Working in a warehouse environment, our digital pharmacy team is based within our state of the art distribution Healthcare Services Centre in Stoke. Our Care Home Co-ordinator is a non-customer facing role within the pharmacy but will liaise over emails & phones, making it perfect for candidates who prefer to work behind the scenes and focus on specialized tasks that support our patients and customers. What you’ll do… Utilizing your experience in a Community Pharmacy, as our Care Home Co-ordinators, you'll liaise between care homes, surgeries, and the pharmacy team to co-ordinate the supply of monthly medication required by care home residents. You'll also ensure that interim medication is directed through the most appropriate route of fulfilment. An important part of the role is ensuring we maintain records and professional standards to ensure patient safety standards are met. As well as the ongoing co-ordination of our care homes' day-to-day needs, Care Home Co-ordinators ensure a smooth transition for new care homes and residents by pro-actively obtaining all necessary information and effectively onboarding the care home and surgery. Main Responsibilities To be responsible for the relationship between care home and Digital Pharmacy To support care homes to order their medication on time Cross referencing prescriptions we receive from surgeries with what the care home is expecting Following up with surgeries to resolve missing prescriptions To maintain care home and patient records with any changes, additions, and important information To direct urgent interim items through the most appropriate route of fulfilment To work with surgeries where an item has ongoing supply issues Responsible for providing MARs either in paper or electronic form for all items supplied to a care home Responsible for efficiently responding to email and phone calls between care home, surgeries, and other healthcare bodies Raising IT issues and working with the team to resolve Raising patient safety or professional concerns with the responsible pharmacist Responsible for setting up new care homes and patients Responsible for coordinating the transition of a new home into Digital Pharmacy The Ideal Candidate Key knowledge and skills Experience in a pharmacy environment Computer literate Ability to communicate at different levels, such as with members of the public or professional bodies Pleasant, polite, and professional telephone manner Ability to multi-task in a fast-paced environment Accuracy and ability to follow instructions Problem solving and change Awareness of impacts to 'on time and in full deliveries' to the customer as well as an understanding of customer complaints and appropriate resolution Through first-hand experience of customer issues, you are able to actively look for root causes and opportunities to prevent re-occurrence By embracing continuous improvement initiatives, this role can deliver value for the customer resulting in higher satisfaction ratings We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part-time position you are looking for, we can help find the role that is right for you. Please be aware that due to the high number of applications we receive, it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission, unfortunately, you will have been unsuccessful. We reserve the right to close the vacancy prior to its closing date.