Job Purpose Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI). Working Hours: Monday Friday (42.5 hours a week) Responsibilities Manage customer accounts and respond to queries promptly. Process outbound and collection of freight movements using WMS and TMS systems. Accurately enter TMS jobs in a timely manner. Update and communicate internal schedules; provide outbound information to customers. Ensure correct rating of freight movements for timely invoicing. Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes. Communicate with other departments to ensure deliveries and collections are completed; report any failures. Investigate and rectify failed deliveries or discrepancies. Enter, collate, distribute, and present customer KPI data for internal and external communication. Maintain excellent verbal and written communication skills with a professional telephone manner. Qualifications and Training: Essential: Qualified to GCSE Level in English and Maths (or equivalent) Knowledge and Experience: Essential: Customer service experience within a Transport or Warehouse environment. Essential: Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce Essential: Strong organisational and administrative abilities with the ability to work independently or as part of a team. Essential: Excellent communication and interpersonal skills Essential: Willingness to build strong interpersonal relationships and grow a customer service team Essential : Skilled in producing reports for management How to Apply If you are ready to join a vibrant team and contribute to our success, apply today