Customer Services Administrator
Location: Hull, GB, HU17 7LX
Onsite or Hybrid: OnSite
Job Title: Customer Services Administrator
Location: Beverley, North Humberside
Compensation: £25,182 + Benefits
Role Type: Full time / Fixed Term Contract 26 Weeks
Role ID: SF59793
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Administrator at our Leconfield site.
The role
As a Customer Services Administrator, you’ll have a role that’s out of the ordinary. You will be the first point of contact for the entire vehicle unit, supporting both internal and client demands.
Day-to-day, you’ll liaise with customers either face to face, via email or telephone, book in vehicles for repair, check vehicles for damage, completing all paperwork and arranging collections or deliveries.
* Liaising with planning function where assets are not going to be ready by expected completion date
* Liaising with workshops to confirm assets ready to go into repair
* Adhere to prescribed health and safety procedures
* Report any faults found in vehicles
This role is full time, 37 hours per week and is based on site at Leconfield.
Essential experience of the Customer Services Administrator:
* Previous administration experience
* Excellent organisational skills
* Ability to multitask and prioritise tasks
* IT literacy and a working knowledge of relevant software, such as Microsoft Office
Qualifications for the Customer Services Administrator:
* Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)
* Full UK Driving Licence would be beneficial
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
What we offer
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee share scheme
* Employee shopping savings portal
* Payment of Professional Fees
* Reservists in the armed forces receive 10-days special paid leave
* Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
* ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
* Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
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